Updated: August 10, 2026
Effective: August 10, 2026
Shenzhen Liangchuang Times Technology Co., Ltd. (hereinafter "we" or "us") is the developer and operator of the VoiBots smart car companion device and the VoiBots App (collectively, the "Product"; see below for its specific scope and definition). We fully understand the importance of your personal information to you, and your trust is very important to us. We will protect your personal information and privacy in accordance with laws and regulations and with reference to industry best practices. We have formulated this "Privacy Policy" and would like to remind you: please read and understand this Privacy Policy carefully before using VoiBots and related services, so that you can make appropriate choices.
This Privacy Policy will help you understand:
We will collect and use your information in accordance with this Privacy Policy, but we will not collect personal information in a mandatory, bundled manner merely because you consent to this Privacy Policy.
When you use or enable relevant functions or services, we will collect and use relevant information as necessary to deliver those functions and services. Unless the information is necessary for delivering a business function or required by laws and regulations, you may refuse to provide it without affecting other functions or services. We will explain item by item in this Privacy Policy which information is collected.
If you are not logged in to an account, we use device identifiers to support the basic function of information push. If you are logged in, we deliver information push based on your account information.
Permissions such as location (used for Bluetooth scanning), microphone, and storage are never enabled by default. They are used to deliver a specific function or service only after your explicit authorization, and you may withdraw your authorization at any time. In particular, even after you have granted these sensitive permissions, we will not collect your information when the relevant function or service does not require it.
The following sections describe in detail how we collect, use, store, transfer (where applicable), and protect personal information, and how you can access, copy, correct, delete, or withdraw authorization for your personal information. This policy is closely related to your use of our services. We recommend that you read and understand it in full and make the choices you consider appropriate. Important clauses concerning your personal information rights are highlighted in bold — please pay special attention to them.
1. How we collect and use personal information
2. Partners involved in data use, and transfer and disclosure of personal information
3. How we store personal information
4. How we protect the security of personal information
5. How you manage your personal information
6. Cessation of operation and notification
7. Provisions on minors
8. Revision and notification of this Privacy Policy
9. Contact us
10. Third-party information sharing list
We collect information that you actively provide when visiting the VoiBots platform or using the products and services it offers, as well as information generated during your use of functions or services and collected through automated means, in the ways described below. The purposes and uses of this information are detailed in the function descriptions that follow.
We do not obtain your personal information indirectly through other channels such as sharing, transfer, or gathering of publicly available information. If in the future we need to obtain your personal information indirectly through other channels, we will only obtain the minimum amount of information necessary to deliver the business functions of the product or service, and will clearly inform you and obtain your explicit consent before collecting and using it. We will also verify the lawfulness of the information source before collection and confirm the scope of authorization already obtained by the party providing the personal information, including the purposes of use and consent to transfer, sharing, and public disclosure. If our processing of personal information exceeds that scope of authorization, we will obtain your explicit consent within a reasonable period after obtaining the information or before processing it.
The purposes and uses for which we collect and use your information are as follows:
When you register and log in to the VoiBots App, you may create a "VoiBots account" with your mobile number or email address and complete the related online identity information (account, password, avatar, nickname). We collect your mobile number or email address and the verification code in order to verify your identity.
The above information is collected to help you complete registration and login and to safeguard your account rights. Such information is necessary for registration and login; if you do not provide it, you will not be able to complete registration or login, nor bind and manage your VoiBots device.
When you bind and configure a VoiBots device through the VoiBots App, we collect the device serial number, device Bluetooth address, firmware version, and the name (SSID) and connection status of the Wi-Fi network you select for the device. Such information is necessary for device binding and network configuration; if you do not provide it, you will not be able to complete binding or bring the device online.
Please note that, to complete network configuration, the Wi-Fi password you enter is transmitted in encrypted form directly from your phone to your device. We do not collect or store the password in plaintext, nor do we upload it to our cloud servers.
When you bind a device, we need to invoke Bluetooth permission to search for and connect to nearby VoiBots devices and to transmit network configuration information. This is a system permission required by this function; if you refuse, you will not be able to bind a device.
On Android devices, due to system restrictions, scanning for Bluetooth devices requires location permission. This permission is used solely to search for nearby Bluetooth devices; we do not collect, store, or upload your geographic location on this basis.
When you use the voice conversation function, we collect your voice audio, recognized text, and conversation content after the device has been woken, in order to perform speech recognition and semantic understanding in the cloud and return a spoken reply to you. Such information is necessary for the voice conversation function; if you cannot provide it, you will not be able to use voice conversation.
Please note that a VoiBots device records and uploads voice only after it has been activated by the wake word. When not woken, the device neither records nor uploads any voice information. You may press the physical mute key on the device at any time to cut power to the microphone hardware, after which the device no longer captures any sound.
When you use voice input inside the VoiBots App, we need to invoke the microphone permission of your phone to capture your voice. This is a system permission required by this function; if you refuse, you will not be able to use voice input in the App, but this does not affect using voice conversation by speaking to the device directly.
When you use music playback, volume adjustment, expression and motion settings, or the Bluetooth speaker function, we collect your playback and control commands, the current device status (volume, battery level, connection status, playback status), and related operation records, in order to send commands to the device and display its status to you. Such information is necessary for device control; if you refuse to provide it, we will not be able to provide remote control services, but this does not affect operating the device directly.
When you control the device, we need to invoke Bluetooth permission to communicate with it. This is a system permission required by this function; if you refuse, you will not be able to control the device through the App.
To deliver firmware upgrades, diagnose device faults, and provide after-sales service, we collect your device model, serial number, firmware version, battery level, and connection and upgrade logs. Such information is necessary for device management and after-sales service; if you cannot provide it, we will not be able to provide firmware upgrades or remote fault diagnosis.
When you upgrade firmware, we need to invoke network and storage permissions to download the firmware package and transmit it to the device. These are system permissions required by this function; if you refuse, you will not be able to complete the firmware upgrade.
On Android devices, because of system requirements (scanning for Bluetooth devices requires location permission on Android 11 and below), we request location permission when you connect a Bluetooth device. This permission is used solely to search for nearby Bluetooth devices; we do not collect, store, or upload your geographic location. The iOS version does not request any location permission. If you refuse this permission, you will not be able to search for and connect to Bluetooth devices on Android.
When you connect a VoiBots device, we need Bluetooth permission to search for the device, transmit network configuration information, and send control commands, in order to bind and control the device. If you refuse this permission, you will not be able to bind or control the device.
When you use voice input inside the VoiBots App, we need microphone permission to capture your voice. This permission is used only while you actively initiate voice input, and no capture takes place once the function ends. If you refuse this permission, you can still use voice conversation by speaking to the device directly.
To push messages to you, we need notification permission so that device-related notifications can be displayed in your notification bar, including but not limited to firmware upgrade reminders, device-offline or low-battery alerts, and new feature announcements. If you refuse notification permission, you will not receive these reminders in time, but other functions are not affected.
When downloading firmware upgrade packages, caching device configuration files, or uploading attachments in feedback, we need storage permission in order to save the relevant files locally and transmit them to the device. If you refuse this permission, functions such as firmware upgrade may not work properly.
Please note that VoiBots products contain no camera. We do not request camera permission and do not collect any image or video information; we do not request contacts or SMS permissions and do not read your contacts or messages.
To contact you, help you resolve issues as quickly as possible, or record the handling and results of related issues, we may keep records of your communications and calls with us and related content (including account information, feedback, device information, other information you provide to prove relevant facts, or contact information you leave). If you make an inquiry, complaint, or suggestion about a specific booking, we will use your account and booking information.
When you complain about others or are complained about, in order to protect the legitimate rights and interests of you and others, we may provide your account/identity information, contact information, and complaint-related content to consumer protection departments and regulatory authorities so that complaints and disputes can be resolved in time, except where laws and regulations explicitly prohibit such provision.
If you use services provided by Liangchuang Times affiliates or partners through our products or services and file a complaint, in order for the service provider (such as a Liangchuang Times affiliate or partner) to contact you effectively and handle your complaint in time, you agree that we may obtain the personal information you provide in the complaint and pass it to the corresponding service provider.
We are committed to providing you with a safe and trustworthy product and environment; providing high-quality and reliable services and information is our core goal. To maintain the normal operation of the VoiBots platform and protect the legitimate interests of you, other users, or the public from harm, we collect information necessary to maintain the safe and stable operation of the product or service.
a. To ensure the safe operation of the software and services and the quality and efficiency of operation, we collect your hardware model, operating system version, device identifiers (on Android, e.g. IMEI, Android_ID, OAID, IMSI, ICCID, GAID, MEID, hardware serial number; on iOS, e.g. IDFV, IDFA — identifiers differ in validity period, user resettability, and how they are obtained), network device hardware address (MAC address), IP address, WLAN access points (such as SSID, BSSID), Bluetooth, base station, software version, network access method, type, status, network quality data, operation, usage, and service logs, and device sensor data.
b. To prevent malicious programs and ensure operational quality and efficiency, we collect information about installed applications or running processes, the overall operation, usage, and frequency of applications, application crashes, overall installation and usage, performance data, and application sources.
c. To analyze statistical indicators such as new installs, activation, retention, and performance, we may access the clipboard for attribution analysis of related statistical information. Please rest assured that we do not collect your private information.
d. We may use your account information, device information, service log information, and information our affiliates and partners are authorized by you or permitted by law to provide, to assess account security, verify identity, identify violations of laws and regulations, and detect and prevent security incidents, and take necessary recording, analysis, and disposal measures in accordance with the law.
Please understand that as our business develops, the functions and services of VoiBots may be adjusted and change. In principle, when a new function or service is related to those we currently provide, the personal information collected and used will be directly or reasonably related to the original processing purpose. In scenarios not directly or reasonably related to the original processing purpose, we will inform you again through page prompts, interactive flows, or agreement confirmation in accordance with laws, regulations, and national standards, and obtain your consent.
Please understand that in the following circumstances, in accordance with laws, regulations, and relevant national standards, we may collect and use your personal information without your prior authorization and consent:
a. Related to the performance of our obligations under laws and regulations;
b. Directly related to national security or national defense security;
c. Directly related to public safety, public health, or major public interests;
d. Directly related to criminal investigation, prosecution, trial, or execution of judgments;
e. Necessary to protect the life, property, or other major legitimate rights and interests of you or others, where it is difficult to obtain the person's consent;
f. Personal information you have disclosed to the public on your own;
g. Necessary for concluding and performing a contract at the request of the personal information subject;
h. Your personal information collected from lawfully and publicly disclosed information, such as lawful news reports and government information disclosure;
i. Necessary to maintain the safe and stable operation of the software and related services, such as discovering and handling faults;
j. Necessary for lawful news reporting;
k. Necessary for academic research institutions to conduct statistical or academic research in the public interest, where results provided externally are de-identified;
l. Other circumstances stipulated by laws and regulations.
Please note in particular that if information cannot identify you individually or in combination with other information, it does not constitute your personal information in the legal sense. When your information can identify you individually or in combination with other information, or when we combine data that cannot be linked to any specific person with your other personal information, such information will be treated and protected as your personal information in accordance with this Privacy Policy for the duration of the combined use.
When you use our human-computer interaction services (including the smart assistant, etc.), we collect the content you actively input (including text and voice) and provide corresponding services based on this information. When you use voice input, we collect your audio data, perform speech recognition, and generate conversation content based on the recognized text to provide a better interactive experience.
If the information you input contains personal data of others, please ensure you have obtained their lawful authorization to avoid improper disclosure of their privacy.
To better understand your needs and context, we analyze and process the information you provide in order to produce more relevant output. We do not use your voice audio, transcribed text, or conversation content for model training; such data is used only for real-time processing to provide services to you.
VoiBots integrates third-party artificial intelligence services provided by Alibaba Cloud (Bailian) to deliver speech recognition, speech synthesis, and AI conversation functions. If new service providers are integrated in the future, we will update this policy in a timely manner and obtain your consent again.
While you use the voice conversation function, we collect your voice audio, recognized text, and conversation content and send them to the above third-party AI service provider for real-time processing, in order to provide speech recognition, speech synthesis, and conversational services. Such data is used only for real-time processing and returning results to you; we do not use it for model training. The name of the service provider, the types of data processed, and a link to its privacy policy are set out in Section 10, "Third-party information sharing list", of this policy.
If you encounter any problems while using third-party models, please contact us promptly; we will continue to improve the model integration.
The VoiBots App needs the self-start capability to maintain a stable Bluetooth connection with the VoiBots smart car companion device, which is necessary for continuous voice interaction and device control services. The self-start capability is used only to maintain the Bluetooth connection service and does not perform any other background operations.
a. Lawfulness: data use activities in cooperation with partners must have a lawful purpose and a statutory legal basis. If a partner's use of information no longer complies with the lawfulness principle, it should stop using your personal information, or use it only after obtaining a corresponding legal basis.
b. Legitimacy and minimum necessity: data use must have a legitimate purpose and be limited to what is necessary to achieve that purpose.
c. Security and prudence: we prudently assess the purposes for which partners use data, comprehensively evaluate their security capabilities, and require them to comply with cooperation legal agreements. We conduct strict security monitoring of the software development kits (SDKs) and application programming interfaces (APIs) through which partners obtain information, in order to protect data security.
For scenarios where the processing of personal information is entrusted, we sign relevant processing agreements with the entrusted partners in accordance with the law and supervise their personal information use activities.
For scenarios of joint processing of personal information, we sign relevant agreements with partners in accordance with the law and stipulate the respective rights and obligations, to ensure compliance with legal provisions and protection of data security in the use of the relevant personal information.
If a specific function or scenario involves services provided by our affiliates or third parties, the scope of partners includes our affiliates and third parties.
a. Artificial intelligence services: when you use the voice conversation function, the third-party AI service provider (detailed in Section 10, "Third-party information sharing list", of this policy) receives your voice audio, recognized text, and conversation content through interfaces, in order to return recognition and conversation results to you.
b. Customer service: to handle your complaints, suggestions, and other requests in time, customer service providers need to use your account and information related to the event in question, so as to understand, handle, and respond to the issue promptly.
a. Ensuring safe use: we attach great importance to account, service, and content security. To protect the account and property security of you and other users, and to protect the legitimate rights and interests of you and us from unlawful infringement, our partners may use necessary device, account, and log information.
b. Analyzing product conditions: to analyze the use and performance of our products, our partners may need to use product usage information (crashes, flashbacks), device identification information, and overall application installation and usage information.
c. To enhance scientific research capabilities in relevant fields and promote technological development, we may, on the premise of ensuring data security and legitimate purposes, use de-identified or anonymized data with cooperating research institutes, universities, and other institutions.
As our business continues to develop, we may undergo mergers, acquisitions, or asset transfers, and your personal information may be transferred as a result. In the event of such changes, we will require the successor to continue to perform the obligations of a personal information processor in accordance with laws and regulations and security standards no lower than those set out in this Privacy Policy. If the successor changes the original processing purposes or methods, we will require it to obtain your authorization and consent again.
a. We do not disclose your information publicly unless required by national laws and regulations or with your consent. When disclosing your personal information, we adopt security measures that comply with industry standards.
b. When announcing penalties for violating accounts or fraudulent behavior, we may disclose information about the relevant accounts.
Please understand that in the following circumstances, in accordance with laws, regulations, and national standards, we may provide or disclose your personal information to partners without your authorization and consent:
a. Necessary for concluding or performing a contract to which you are a party, or necessary for human resources management under lawfully formulated labor rules and lawfully concluded collective contracts;
b. Necessary for performing statutory duties or obligations;
c. Directly related to national security or national defense security;
d. Directly related to criminal investigation, prosecution, trial, or execution of judgments;
e. Necessary to respond to public health emergencies, or to protect the life, health, and property safety of natural persons in emergencies;
f. Necessary to protect the life, property, or other major legitimate rights and interests of you or other individuals, where it is difficult to obtain your consent;
g. Carrying out news reporting, public opinion supervision, and similar activities in the public interest, processing personal information within a reasonable scope;
h. Processing personal information that you have disclosed yourself or that has otherwise been lawfully disclosed, in accordance with relevant legal provisions;
i. Collecting personal information from lawfully and publicly disclosed information, such as lawful news reports and government information disclosure;
j. Other circumstances stipulated by laws and administrative regulations.
In accordance with laws and regulations, we store your personal information collected and generated during our operations within the territory of the People's Republic of China. At present, we do not transfer such information overseas. If we do transfer it overseas, we will strictly comply with relevant Chinese laws and regulatory policies, and follow relevant national provisions or seek your consent.
a. Mobile phone number: when you register and log in with your mobile phone number, we need to keep it continuously in order to provide normal services, respond to your possible inquiries and complaints, and protect your account and system security.
b. Email address: when you register and log in with your email address, we need to keep it continuously in order to provide normal services, respond to your possible inquiries and complaints, and protect your account and system security.
c. Device binding relationships and device information: while you have not unbound your device or deactivated your account, we retain such information in order to provide continuous device management, firmware upgrades, and after-sales service.
d. Voice audio: used only for real-time processing and deleted immediately afterwards, with no long-term retention. Recognized text and conversation records are retained for no more than 30 days so that you can review conversation history in the App, and are deleted automatically thereafter.
e. We retain your personal information in accordance with the Cybersecurity Law of the People's Republic of China, the E-Commerce Law of the People's Republic of China, and related provisions.
a. Compliance with legal and regulatory requirements on information retention;
b. Compliance with court judgments, rulings, or other legal procedures;
c. Compliance with the requirements of relevant government authorities or legally authorized organizations;
d. Reasonable extension of the period for purposes such as finance, auditing, or dispute resolution.
4.1 We attach great importance to the security of your personal information and will make every effort to take reasonable security measures (both technical and managerial) to protect it, preventing the personal information you provide from being improperly used or accessed, publicly disclosed, used, modified, damaged, lost, or leaked without authorization.
4.2 We use encryption technology no weaker than our industry peers, anonymization, and other reasonable and feasible means to protect your personal information, and use security mechanisms to protect it from malicious attacks.
4.3 We have established a dedicated security department, security management systems, and data security processes to protect your personal information. We adopt strict data use and access policies to ensure that only authorized personnel can access your personal information, and conduct security audits of data and technology in due course.
4.4 Although the above reasonable and effective measures have been taken and the standards required by relevant laws have been complied with, please understand that due to technical limitations and possible malicious means, in the Internet industry it is impossible to always guarantee 100% information security even with maximum efforts. We will do our best to ensure the security of the personal information you provide to us.
4.5 You acknowledge and understand that the systems and communication networks you use to access our services may encounter problems due to factors beyond our control. Therefore, we strongly recommend that you take active measures to protect your personal information, including but not limited to using complex passwords, changing passwords regularly, and not disclosing your account password and related personal information to others.
4.6 We will formulate emergency response plans and activate them immediately in the event of a user information security incident, striving to prevent the impact and consequences of such incidents from expanding. In the event of a user information security incident (leakage, loss), we will inform you in a timely manner as required by laws and regulations: the basic circumstances and possible impact of the incident, the measures we have taken or will take, suggestions for you to prevent and reduce risks on your own, and remedial measures for you. We will inform you of the incident by push notification, email, letter, SMS, or similar means; where it is difficult to inform each user individually, we will issue announcements in a reasonable and effective manner. We will also report the handling of user information security incidents as required by regulatory authorities.
4.7 Once you leave the VoiBots platform and related services and browse or use other websites, services, and content resources, we have no ability or direct obligation to protect any personal information you submit to software and websites outside the VoiBots platform and related services, regardless of whether you log in to, browse, or use such software or websites based on links or guidance from the VoiBots platform.
We attach great importance to your management of your personal information and make every effort to protect your rights to access, copy, correct, supplement, delete, withdraw consent, deactivate your account, complain and report, and configure privacy functions, so that you can safeguard your privacy and information security.
5.1.1 Changing or withdrawing sensitive permission settings: certain business functions and services require sensitive device permissions to be completed. When you change or withdraw sensitive permissions, we can no longer provide the corresponding functions and services and will no longer process the corresponding sensitive permission information. Your decision to withdraw sensitive permissions will not affect the personal information processing previously carried out based on your authorization. You can enable or disable sensitive permissions by changing your mobile device settings.
5.1.2 Changing or withdrawing authorized information processing: certain business functions and services require your information to be completed. When you withdraw consent or authorization, we can no longer provide the corresponding functions and services and will no longer process the corresponding personal information. Your decision to withdraw consent or authorization will not affect the personal information processing previously carried out based on your authorization.
You can view your nickname, mobile phone number, and other personal information in the VoiBots App under [Personal Center].
You can modify your nickname and other personal information in the VoiBots App under [Personal Center].
Please note that for security and identity verification reasons (such as number appeal services), you may not be able to modify certain initial registration information submitted at registration on your own. If you do need to modify such registration information, please contact us through the contact information set out in this Privacy Policy.
In addition to the above, if you or another entitled party has any claim, request, or question regarding the exercise of personal information rights granted by relevant laws and regulations, you can contact us through our published contact channels (official website, in-app). We will review the issue as soon as possible and reply within 10 working days after verifying your identity.
You can apply to deactivate your account via VoiBots App [Settings] - [Personal Center] - [Deactivate Account]. We will process your application promptly upon receipt and reply within 10 working days or the time limit required by laws and regulations. Before you deactivate your account, we will verify your identity, security status, device information, etc. You acknowledge and understand that deactivating an account is irreversible.
You can complain or report in accordance with our published procedures. If you have any comments, believe your personal information rights may have been infringed, or discover clues of such infringement, you can contact us via VoiBots App [Settings] - [User Feedback].
You can view this Privacy Policy on the VoiBots registration page, or in the VoiBots App under [Settings] - [Personal Center] - [Privacy Policy].
Please understand that the VoiBots services described in this Privacy Policy may vary depending on your phone model, system version, application version, mobile client, and other factors. The final products and services are subject to the VoiBots software and related services you actually use.
If we cease operation, we will stop collecting your personal information in a timely manner, notify you of the cessation individually or by announcement, and delete or anonymize the personal information we hold.
a. If you are a minor aged 14 or above but under 18, you should read and agree to this Privacy Policy together with, and under the guardianship and guidance of, your parents or other guardians before using the VoiBots platform and related services.
b. If you are the guardian of a minor under 14, you should read and agree to this Privacy Policy on behalf of the minor before the minor uses the VoiBots platform and related services.
c. We protect the personal information of minors in accordance with relevant national laws and regulations, and only collect, use, or disclose minors' personal information where permitted by law, with the explicit consent of parents or other guardians, or where necessary to protect minors. If we find that we have collected a minor's personal information without prior verifiable consent from parents or other guardians, we will seek to delete the information as soon as possible. We have also established strict rules for the collection and use of children's information to protect its security.
d. If you are the guardian of a minor and have questions about the personal information of the minor under your guardianship, please contact us through the contact information published in this Privacy Policy.
8.1 To provide you with better services, the VoiBots platform and related services will be updated and changed from time to time, and we will revise this Privacy Policy in due course. Such revisions form part of this Privacy Policy and have the same effect. Without your explicit consent, we will not reduce the rights you enjoy under the currently effective Privacy Policy.
8.2 After this Privacy Policy is updated, we will publish the updated version on the VoiBots platform and remind you of the updated content through official system announcements or other appropriate means before the updated terms take effect, so that you can stay informed of the latest version.
9.1 If you have complaints, suggestions, or questions about personal information protection, you can contact us via VoiBots App [Settings] - [User Feedback]. After reviewing and verifying your identity, we will respond promptly — generally within 10 working days.
9.2 If you have any questions, comments, or suggestions about the content of this Privacy Policy, you can contact us via VoiBots App [Settings] - [User Feedback], or through the following channels:
Company: Shenzhen Liangchuang Times Technology Co., Ltd.
Email: privacy@example.com
Address: XX Road, XX District, Shenzhen, Guangdong, China
We will respond within 15 working days of receiving your request and verifying your identity.
The following lists the names of the third-party SDKs we integrate, developer information, and links to their privacy policies, so that you can better understand how your personal information is used and protected:
Information obtained: voice audio, recognized text, conversation content, device information
Purpose: speech recognition, speech synthesis, and AI conversation services
Scenario: voice conversation and voice announcements after a VoiBots device is woken
Partner entity: Alibaba Cloud Computing Co., Ltd.
Collection method: SDK collection and API transmission
Privacy policy: https://terms.alicdn.com/legal-agreement/terms/privacy_policy_full/20240202100310511/20240202100310511.html
We have confirmed the privacy commitments of the above third-party service provider and require it to protect your personal information to a standard equal to or no lower than that of this policy. The above third-party AI service provider processes your voice audio, recognized text, and conversation content only in real time in order to return service results; we do not authorize it to use such data for model training.